I've been in this particular pets at home a few times to grab some bits for my animals, most of the staff are very friendly and helpful so I have nothing bad to say there...but every time I go in, I have a look at their fish, I've always thought that the quality of the tanks look drab and uncared for but most PAH shops are simular so I wish the fish health and move on...this time I went in for a few things for my tanks and as usual have a look at their fish...from the 30 second glance I saw 3 dead fish and 1 dead snail. I don't quite understand why this has happened, the shop has all of the equipment and the 'knowledge ' so why is it so poorly managed? These are live animals, I honestly was shocked. Please take more care with them, it honestly made me sick.
There was a lady with pink hair which had an extremely bad attitude she couldn’t have been more unhelpful and rude. You would’ve thought she would’ve been a bit more nice and helpful when asking a question. There was a very nice lady at the till that was extremely helpful and very kind and gave my dog a treat.
From my pre-visit phone call to my visit, the staff were super helpful, so kind and gentle with my very nervous westie. Ready with treats, advice & assistance ensuring that the harness fitted comfortably and finally help to set up the app on my phone. Thanks so much we will be back again soon.
Fantastic shop. The staff always greet me with a smile. They are very knowledgeable and always willing to help. Great customer service. Thank you
I am so disappointed with the manager of the store, such a rude attitude. We decided to buy an aquarium from your store together with fish for the children. She most rudely decided to close the window in our face since we had no experience watching fish and we were going to buy everything from your store. He said that we didn't have the kind of people who could raise two fish. He killed us brutally, for which we will seek justice. Thank you
