I’ve been buying Monica Vinader jewellery for a long time; bracelets, earrings, neckless. However, I had an issue with two rings. One with plating issue and the siren charm ring, the stone fell from the band. I sent to repair and I had to chase them to receive a feedback. The lack of communication was really poor. They claim they will send you a new piece but only been told after nearly two weeks they didn’t send a new one because they don’t have in stock. Messages on whatsapp take hours or days to get a reply. Although I love their collection, very disappointed and drained from this last experience.
Got my ears pierced here yesterday and the woman was really nice and made sure if i was in pain or anything. The only big disadvantage was that there was no 20min consultation at all and she wasn't really reassuring/helping me with suggesting what would/could work when i was unsure about where i wanted my ears pierced or how many. It was just constant "it's up to you"... Yea I know it's up to me but having a little suggestive help or personal take, wouldn't hurt. It was just frustrating because I became more hesitant as she wasn't really supportive. This actually made me regret not going to the other place I had in mind and get my ears pierced there.
Offers an elegant array of jewellery alongside a meticulously clean piercing studio. Staff were professional and courteous. Highly recommend.
Great sales staff. Helpful without being pushy. Great selection of jewelry at a reasonable price
This is my favourite Monica Vinader shop. Not only the shop is beautiful, but the staff is so friendly and helpful and made the experience special. Thank you Asta for assisting me in choosing nice jewellery! I also had my ears pierced there, and not only it didn't hurt at all, but also it healed so quickly! I would recommend everyone who wants to get ears pierced to go there!